What do I use to fill my humidifier?

• Only use distilled water. Using tap or spring water will risk corroding the bottom of your chamber.

What do I need to clean everyday?

• Empty out water that is left in humidifier chamber, let it air dry everyday.
• Wipe mask with a damp cloth to prolong the softness and clean off any residual skin oils that might deteriorate the mask.

What do I need to clean weekly?

• Mask, headgear, tubing, and humidifier chamber should be washed in a solution of warm to hot water with anti-bacterial detergent.
• Soak them for 20 minutes before rinsing them with clean water.

My machine’s pressure is too low

• There may be a leak.
• The problem may be with the humidifier, so ensure the chamber is in place properly.
• The mask may be old.
• Doctor may have to prescribe pressure change.

My machine’s pressure is too high

• The ramp feature may need to be used.
• Doctor may have to prescribe pressure change.

There is water in my tubing or mask

• The tubing may be wrapped.
• The water level may need to be lowered.
• The heat setting may need to be lowered.

My machine is shutting off in the middle of the night

• Check to make sure the unit is plugged in securely on both ends.
• Check to see if the unit display shows errors, such as high leaks.
• The mask could have a poor fit.
• There could be a leak in the humidifier.
• The mask could be pulling from face because the machine needs to be closer .

My machine shows a system error service required (ex. “error code 1019”)

• The unit needs to be serviced.
• If it is a new machine, it may need to be exchanged.

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I keep taking my mask off

• We suggest to keep putting it on every night and your body will eventually get used to it.

I get up a lot to go to the bathroom

• Turn the machine off, and remove mask.
• Disconnect the tubing from the mask and turn the machine off.

I have a cold or am sick

•  Do not use machine.

I just cannot get used to the machine

• It takes time for your body to adapt to the mask and the machine. Use the machine nightly and hopefully your body will adapt quicker. If you wake up and have to take the mask off, go ahead but use the machine nightly if possible. It may be in small increments, but your body will get used to it.
• If after a fair trial period you just cannot get used to the machine, it is between the patient and the doctor; a BiPAP may be suggested.

Can I travel with the machine?

• Yes. If flying, manufacturers suggest that you treat it as a ‘carry on’ and store it on the overhead compartment.
• Make sure you empty any water out of your humidifier.

I’m not seeing any improvement

• Contact our therapist and discuss having your doctor request a home oximetry test to measure your overnight oxygen levels.

I can’t breathe out

• If you have a pressure of 10 or greater, contact your therapist to discuss the differences between CPAP and BiPAP.

I am experiencing dry nose or mouth

• If you are currently using nasal appendages, we would recommend a chin strap.
• Check with doctor to see if using a simple saline mist before use could be helpful.
• Adjust the water and heater levels .

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